Help Center

Welcome to the Eleven Femme Help Center. Here, you can find answers to commonly asked questions about our products, orders, shipping, and returns. If you need further assistance, please contact us through our website at elevenfemme.com.

Orders & Shipping

  • How do I place an order? Browse our collection, select your desired items, and proceed through the secure checkout.
  • Can I modify or cancel my order? Please contact our customer service team immediately via our website. We will try to accommodate your request if your order has not yet been processed for shipping.
  • Where do you ship? We currently offer shipping within the United States. For international shipping inquiries, please contact us.
  • How long does shipping take? Once your order is confirmed and processed, please allow standard shipping times for delivery. You will receive a shipping confirmation email with tracking information once your order is on its way.
  • What are your shipping costs? Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

Returns & Exchanges

  • What is your return policy? We want you to love your purchase. If you are not completely satisfied, you may return eligible items within 30 days of delivery for a refund or exchange.
  • Which items are eligible for return? Items must be unworn, unwashed, and in their original condition with all tags attached.
  • How do I start a return? To initiate a return, please contact our customer service team through our website. They will guide you through the simple process.
  • How long does a refund take? Once we receive your returned item and inspect it, we will process your refund. Refunds are typically issued to the original payment method within 5-10 business days.

Product & Sizing

  • Where can I find size guides? Detailed size guides are available on each product page to help you find your perfect fit.
  • How do I care for my Eleven Femme items? Care instructions are provided on the garment’s label and are also available on the product page on our website.

Account & Payments

  • How do I create an account? You can create an account during checkout or by visiting the account section on our website.
  • What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express) and other secure payment methods as indicated at checkout.
  • Is my payment information secure? Yes. We use a secure, encrypted payment gateway to process all transactions. Your financial information is never stored on our servers.

Contact Us

For any other questions not answered here, our customer service team is ready to help. Please reach out to us via the contact form on our website, elevenfemme.com, for the fastest assistance. We aim to respond to all inquiries within 24-48 hours.